PURCHASING ARTWORK
 

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Q. Are your paintings original?
A.  Yes. All paintings are hand produced by real (living!) artists. We do not sell any digital reproductions or machine created mass-productions. This means that every painting will be slightly different, but that’s part of the fun.

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Q.  Will I receive an exact replica of the pictures shown on the website?
A.   Yes for Stock Paintings, all the images you see are taken off the exact painting and therefore will be exactly as you see (minus any computer screen distortion). Bespoke Paintings are slightly different, as they are made to order there could be slight differences. Every effort goes into getting the painting as close to the original as possible, but as these are hand painted, there will be small variations making each piece unique (surely a good thing!).

 

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Q.  Can I make alterations to the paintings, such as change the colours?
A.   In most cases yes, please let us know  via the Comments field during your order and will be in touch to confirm whether it is possible.

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Q.  What does 36 x 24 x 0.7 inch canvas mean?
A.  This means the canvas is 36 inches wide (91cm) by 24 inches tall (61cm) and 0.7 inches deep (1.8cm). The width is always quoted first.
 
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Q.  In what condition are the paintings provided?
A.  All paintings are provided Gallery wrapped, unless requested otherwise. Each painting is carefully wrapped on wooden stretcher bars (either 0.7 or 1.5 inches deep) and tensioned using plastic stretching wedges. The reverse of the canvas is then finished with white cloth tape to hide staples and protect your wall.
 
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Q.  Do you have any other mounting options other than gallery wrapped?
A.  All paintings are delivered gallery wrapped, with the exception of Photo to Canvas which can be purchased non-wrapped. This is designed to make things simpler, however if you would like your painting non-wrapped, enter this within the Comments field during your order.
 
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Q.  Can I change the size of the painting?
A.  Whilst we try to offer as many standard sizes as we can, should you require a different size please Contact Into Gallery with your requirements.
 
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Q.  How can I hang my painting?
A.  The most simplistic method is to use two screws / nails, however beware of the type of wall you are fixing to as different walls will require different fixing methods. The screws / nails allow the painting to sit flush against the wall. However, we also offer a special hanging kit should you require a more secure fit. If in any doubt, please contact your local hardware store.

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Q.  When my canvas arrived, it seems quite slack and baggy?
A.  This is nothing to worry about. As the canvas is a natural material it can become malleable during the hot and cold temperatures experienced during transit. Simply get a water sprayer or small paint brush and either spray or brush the back of the canvas with water (don’t soak, just dampen!). This should tighten the canvas up.
 
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Q.  Do you supply to trade?
A.  Yes, we have a growing corporate portfolio, see Art for Business. Please Contact Into Gallery to discuss your requirements further.
 
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PHOTO TO PAINTING
 

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Q. If I send an image in the post, will I get it back?
A. Of course, we send all photos back with the finished canvas.
 
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Q. Can I see the finished painting before it’s sent?
A. Yes, once our artist has finished painting we will email you a photo to approve prior to shipping.
 
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Q. Can I request any amendments to my picture?
A. Yes, we can remove backgrounds, eliminate blemishes and make minor amendments. Just enter your requirements in the Special Request box during your order.
 
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Q. Why do you ask me to name how many figures are in the painting?
A. We only request this for people and animal portraits. Each additional person in your photo adds a significant amount of time for our artist to complete your painting. We therefore have to charge extra for this, although this is only necessary for main figures, not for undetailed figures in the background.
 
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ORDERING / PAYMENT PROCESS
 

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Q. What happens once I place my order?
A. Once your order has been placed; we will immediately send a confirmation email. Delivery will be immediately arranged if you ordered a Stock Painting otherwise we will confirm the estimated painting time and subsequent delivery date.
 
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Q. Why must I create an account?
A. Creating an account makes re-ordering simpler. By entering an email address and password, your personal details previously entered will be available. Please note that we do not store any payment details.
 
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Q. How secure is your website?
A. All information is kept safe and secure. All our servers are protected by several hardware firewalls and our payment pages are protected by a 128bit secure server.
 
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Q. Are my card details safe?
A. Your card details are used only for the individual transaction and kept extremely safe in the process.
 
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Q. Are my personal details safe?
A. Your personal details are kept extremely safe, for further details see our Privacy Policy.

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Q. Which payment methods do you take?
A. We accept all leading cards, including MasterCard, Visa, Visa Electron, Maestro and Solo. We also offer PayPal.
 
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Q.  What is PayPal?
A.  PayPal is the most popular way to pay online in the UK because it's safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.
 
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Q.  What is Google Checkout?
A.  Google Checkout is a secure and faster way to buy from stores across the web, using a single username and password.
 
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Q.  Are you VAT registered?
A.  No, as we are not legislatively required to do so, we prefer to pass on the benefits directly to the everyday consumer.
 
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DELIVERY

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Q.  How long will delivery take?
A.  Delivery depends on the type of art:
                Photo To Canvas:     4 Weeks
                Bespoke Painting:   4-5 Weeks
                Stock Painting:         2 Day Express Delivery
 
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Q.  Do you deliver worldwide?
A.  Yes, although we ask you to Contact Into Gallery for global shipping rates.
 
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Q.  How much do you charge for postage?
A.  We offer FREE delivery to UK mainland. Please Contact Into Gallery for global shipping rates.

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Q.  How will the painting get delivered?
A.  All paintings are sent via a courier service. A signature is required on delivery.
 
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Q.  How is it packaged?
A.  All paintings are packaged with great care. We use special plastic corner protectors securely covered with bubble wrap. The painting will arrive in either a specially designed box or double corrugated card.
 
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Q.  What happens if my painting arrives damaged?
A.  If your painting is damaged, we will offer either a replacement or a full refund.
 
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Q.  Can I request delivery on a Saturday?
A.  Yes, but an additional charge will be required.  Please Contact Into Gallery for further information.
 
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Q.  My painting has not arrived on the day it was due, what should I do?
A.  Despite booking a delivery to arrive on a specific day, very occasionally the courier may be late. If this happens it should arrive the following day, however if you are concerned please feel free to Contact Into Gallery.
 
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Q.  When will my painting be delivered?
A.  If you have not paid for a Saturday delivery, then all deliveries will be made by 6pm, Monday to Friday. The parcel will require a signature.
 
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RETURNS PROCESS
 

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Q.  What happens if I don’t like the painting when it arrives?
A.  If you like the painting on screen, chances are you will like it even more when it arrives. However, if you’re not completely satisfied we can offer a replacement or refund. Please note this policy does not include the Photo to Painting service, see below. We do not refund postage costs for returned artwork.
 
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Q.  What happens if I’m not happy with the painting (Photo to Painting service)?
A.  As the Photo to Painting is a bespoke service, if the item is delivered in a good condition and you have approved the proof photo we are not able to provide a refund. However, as we offer 100% satisfaction, before we ship anything you will receive a proof photo which allows you to request any amendments and make sure you are completely happy.
 
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Q  How long do I get to return my painting?
A.  We offer a 7-day money back guarantee, from the day of delivery. This excludes the Photo to Painting service.
 
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Q  What is the process for returning my painting?
A.  If you decide to return your painting, please let us know ASAP as this must be done within 7 days. The painting must be re-packaged in the same or similar packaging and be fully insured against damages (if the painting gets damaged in transit, you will be responsible for claiming from the courier). Once we have received your returned painting, we will organise a replacement or offer a full refund. We do not refund postage costs for returned artwork.

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